Shipping Policy

Overview

This Shipping Policy applies to physical products purchased through Winters Family Office and its brands, including the TwoEighteen Collective guided workbook.

Fulfillment

Physical products are fulfilled through a third-party print-on-demand partner. Once your order is placed, it is sent to our fulfillment partner for production and shipping.

Production Time

• Typical production time is 2–5 business days after your order is placed.
• Production times may vary during peak periods or due to supplier availability.

Shipping Time

• Standard domestic shipping (within the U.S.) typically takes 5–10 business days after production.
• International shipping times vary by destination and may take 10–20 business days.
• Shipping times are estimates and are not guaranteed. Delays may occur due to carrier circumstances beyond our control.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow 24–48 hours for tracking to update after shipment.

Address Accuracy

Please ensure your shipping address is correct and complete at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error, contact us immediately and we will do our best to update the address before the order ships.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with our fulfillment partner to resolve the issue through a replacement or refund.

Contact

For shipping questions, please contact us at:

Winters Family Office
Email: support@wintersfamilyoffice.com
3633 Plum Vista Pl
Arlington, Texas 76005