Refund Policy

Overview

We want you to be satisfied with your experience. This Refund Policy outlines the terms under which refunds may be issued for services and products provided through Winters Family Office and its portfolio brands.

Section A – Services

Services provided by our brands (including Winters & Winters Construction, Saddle Up AI Marketing, and associated consulting services) are subject to the following refund terms:

• Specific refund terms are disclosed before engagement in the applicable service agreement or contract.
• Some deposits may be non-refundable once work has commenced, as outlined in the signed agreement.
• Refund eligibility is evaluated on a case-by-case basis depending on the scope of work completed.
• To request a refund for services, please contact us with your service agreement details and reason for the request.

Section B – Physical Products

Physical products (including the TwoEighteen Collective guided workbook) are subject to the following refund terms:

• If your product arrives damaged or defective, we will provide a replacement or full refund at no additional cost to you.
• Please contact us within 14 days of receiving a damaged or defective product, including photos of the damage.
• Due to the nature of print-on-demand products, we do not accept returns for buyer's remorse or change of mind.
• If a product is lost in transit and tracking confirms non-delivery, we will work with you to reship or refund the order.

How to Request a Refund

To request a refund, please contact us at:

Winters Family Office
Email: support@wintersfamilyoffice.com
3633 Plum Vista Pl
Arlington, Texas 76005

Please include your name, order number or service agreement reference, and a description of your request. We will respond within 3–5 business days.